Welcome Information – Assisted Travel

Meeting our service 

The Assisted Travel team is a statutory service. We ensure young people can travel to school or college. We ensure they are not prevented from travelling by circumstance, disability or need. We ensure that children can arrive at school ready to learn.  

The Assisted Travel team receive an applications for transport. We assess the needs of the young person against local and national criteria. When a child is eligible, we provide support to enable them to get to their school, college or other education establishment.  

Transport support may be through a personal budget. This may fund the student’s journeys or a petrol allowance. Training may enable them to access transport independently. There may also be the provision of a minibus or car.  

When confirming a form of transport, the team track performance. We ensure the service is safe and young people maximise their education opportunities. We visit sites and are in daily communication with schools and operators. 

For young people that need specialist equipment or support we undertake an assessment. This will ensure appropriate equipment and trained staff in place. We will also be familiar and able to deal with any needs.  

What can families expect from the service? 

The team are here to help and support you through both the application process and if transport is approved to ensure that you receive the best possible service.   

To do this we welcome feedback and proactively work with families, schools, and operators to review provision and to deal with any concerns and problems there may be relating to transport.  

How do I gain support if I have a question? 

The Assisted Travel service can be contacted by either email at SEN.transport@cognus.org.uk or by calling 020 8323 0460.

(Please note that during term time staff are available between 07:30 to 17:00 and during school holidays between 09:00 and 17:00.) 

Online resources to support 

Application forms can be found at:
https://www.cognus.org.uk/services-for-families/travel-assistance-transport/application-form-assistance-with-transport-for-a-child-with-send/