Website Accessibility Statement

This accessibility statement applies to content published on the domain.

This website is run by Cognus Limited.  We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • change colours, contrast levels and fonts
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and Immersive Reader in Microsoft Edge)

We’ve also made the website text as simple as possible to understand, though some pages may contain legal jargon or abbreviations in order to provide accurate information.

For more information AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, or audio recording: please email or call 0208 323 0450.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email or call 0208 323 0450.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Cognus Limited is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Older versions of pdf documents may not be accessible.

Audio description is not provided for pre-recorded video content or synchronized media.

What we’re doing to improve accessibility

We are replacing older PDF/word documents with their own webpages to make content accessible.

We regularly monitor the accessibility of the website.

We review all service content to ensure it is updated, easy to understand and accessible.

Preparation of this accessibility statement

This statement was prepared on 31/08/2023. It was last reviewed on 31/08/2023.