School Attendance

Cognus’ School Attendance service support education settings, children and young people, parents/carers to ensure attendance levels are maintained at appropriate levels. We deliver training to professionals and directly intervene, where appropriate, to remove barriers to attending and to improve outcomes for all stakeholders.

The School Attendance service has a statutory obligation on behalf of the London Borough of Sutton to:

  • Comply with all its statutory obligations under the Education (Pupil Registration) (England) Regulations 2006
  • Instigate school attendance orders
  • Consider making an application for an Education Supervision Order where appropriate
  • Fulfil the local authority’s statutory obligations under Section 444(1) 444(1A) and 444(ZA) of The Education Act 1996 and the Children Act 1989
  • Managing Penalty Notice arrangements

Support for schools

In addition to the statutory support we provide to schools, the School Attendance Service enables schools to purchase a bespoke service tailored to their individual needs. The level and service offer is negotiated between the school/setting and the School Attendance Service and can include:

  • Improving attendance and punctuality
  • Advising on current attendance policies and procedures for ensuring regular and punctual attendance
  • Carrying out home visits where appropriate
  • Carrying out attendance audits
  • Providing half-termly analysis of attendance data including analysis of codes and preparation of half-termly absence graphs
  • Identification and monitoring of persistently absent pupils giving advice and guidance on next steps
  • Support for all staff in promoting and supporting good attendance to ensure a holistic approach within the school
  • Offering advice and guidance via telephone and email
  • Representation at attendance panels
  • Presentations on the importance of good attendance and potential impact of poor attendance and punctuality e.g. New Intake parent talks, parent evenings
  • Keeping schools updated on changes to attendance legislation and guidance
  • Support on how to implement good practice and prepare effectively for Ofsted inspections
  • Small group tutorials for school staff offering advice and support on attendance including legislation, staged intervention processes and procedures
  • Working with pupils and families and providing a seamless service from the point of referral to improvement or statutory legal intervention


For further information or enquiries, please call 0208 323 0461 or email


Useful Documents

Penalty Notice Code of Conduct

Improving attendance: good practice for schools and multi-academy trusts – Case study (external link)